Shipping and Deliveries

Shipping

We currently ship to Australia via Australia Post or StarTrack for all products.

Standard shipping is AUD$10.00. You will be emailed a tracking code once we ship your order. Delivery to capital cities can take between 2 – 7 business days, WA and regional locations can take 5 – 10 business days. Orders being delivered to a commercial address or a residential unit will require a signature. All other deliveries will be left at the premises if it is safe to do so.

Currency

All prices are displayed and processed in Australian Dollars (AUD$).

Refund Policy

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or does not do what it is supposed to do.

We are a small team and are only human and sometimes make mistakes. Please be patient and understanding if we get it wrong. We will do our outmost to ensure your correct product is shipped asap

Customer Service Policy

Bougies de Luxe is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.